Switchboard

With our white labels, you can provide your customers with our optimised comparison and switching experience, with your branding and messaging on top.

We understand the value and importance of brand, and the huge role this plays in customer acquisition. That’s what makes our white label the ideal solution for many of our partners. Our dev team does everything behind the scenes, while our design team delivers the visuals, and it’s all presented under your unique brand without the need for any of your own tech resource.

You can also create your own experience for customers, backed by our smart tech. Many of our partners want to craft an original, fully customised experience; they want to build something in their vision that they know will resonate with their customers and help them to get better value. That’s exactly what you’re getting when you choose our full APIs.

If your business would benefit from a hybrid, customisable and collaborative solution for customer acquisition, then we have partner packages to suit. Alongside a totally customised journey and full branding, you’ll be able to benefit from our full suite of high-end tools and resources.

We know how to drive high-quality traffic through PPC, SEO and other marketing channels. Performance marketing is a real success story for our business, and it’s a service we offer to individual partners if they want to increase brand reach and improve sales. We can also build new online platforms which promote your brand and products, and these work in tandem with our focused performance marketing campaigns.

While we’re always thinking about optimising customer acquisition, we’re also focusing on driving customer retention. Reswitch is an absolutely integral part of our business, because getting everyone brilliant deals and better value also means helping consumers when it’s time to switch again. Once a deal has expired, we want to be ready to help each customer, and provide the same fast, simple comparison and switching experience they enjoyed last time.

We can extend our reswitch expertise to our partners, giving them the benefit of our refined approach to retaining customers. After a customer has switched, we can utilise a wealth of techniques to increase the likelihood that they will return in the future.

We’ll be providing partners with a highly effective consultancy service, ensuring best practices and minimising friction in the customer journey. In addition, we can advise on tailored messaging and provide projected savings data, allowing you to roll out a successful reswitch programme across platforms like email and SMS.

A key and hugely successful component of our business is our call centre comparison and switching service. Our exceptional in-house agents combine a superb attitude with the ability to offer customers everything they need, from product knowledge to problem-solving. This plays such an important part in bringing offline customers on board, as their positive experience inspires the confidence to complete our buying journey.

Our call centre is also supported by the innovative tech of Amazon Connect. This is highly advanced modular call centre technology, revolutionising the entire process of setting up and providing contact support and sales assistance for customers.

It’s cloud-based and offers real-time analytics, as well as integration with 3rd-party applications. It handles everything, whether that’s the basics like call routing or advanced features like cutting-edge voice recognition.

Whether you want to take advantage of our set-up and our agents, or you want to run your own call centre to support your business, we can help you. If you prefer to be independent and use your own agents then we can provide all the required training, ensuring that standards start out at the highest level.

It can all be set up in just a few days and run from anywhere. It’s also fully PCI- and ISO-compliant, giving you absolute peace of mind that we are robustly committed to diligent processes both internally and externally.

We have developed and launched our own real-time tools for insight across different markets. Our energy market tool gives us rich live and historical data covering the variations, changes and complexities of supplier tariffs. This allows us to provide uniquely collated analysis for our partners so they can react confidently to market changes and trends. With this tool, there’s a real opportunity to be proactive rather than reactive, and tailor commercial decisions so they reflect the day-to-day movements within the energy market.

We include whole-of-market data, with a range of filtering options, as well as current tariff performance data. If you want to see how tariffs are performing for a certain demographic then the tool can provide this data too. Another key inclusion is panel optimisation, allowing the results you show to be tailored to the options you’d prefer.

As part of our insights capability we also offer Property Look-up, which is a fast, simple and accurate way to find out essential information about a property’s home services. Through only a postcode and property number, we’re able to provide real-time data on electricity and broadband. This includes current supplier, broadband speed, smart meter type and usage.

A further benefit is Turbine, a fast and efficient way to see the whole raft of live and legacy tariffs. You can view everything that’s currently on the market, as well as those that are no longer available but still have customers. The legacy data is key because these customers will be close to potentially switching to a better deal.