Responding to news that the energy regulator has proposed new rules that would prevent energy suppliers holding on to customers’ credit balances, Tom Lyon, director of energy at energyhelpline.com, said:

“We welcome measures to mandate energy suppliers to automatically return credit to their customers, as currently the onus is often unfairly on consumers to chase companies when they are owed money. Also, by limiting the amount of cash held, Ofgem’s proposals would also reduce the cost to industry and consumers if a supplier ceased to trade.”