Careers We're looking for talented people to join our team

We are looking for a passionate and driven interim recruiter to help us on a part-time basis for 2 days per week to help us find brilliant talent.

We are working on a blended office and remote basis. The role can be based in any of our 3 offices (Kent, London, Andover).

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What does the role involve?

Responsiblefor attracting and recruiting diverse and top talent for our brilliant teams

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What are your main responsibilities?

• Provide an effective end to end recruitment and selection process, including the preselection of quality candidates basedon agreed requirements to ensure that all vacancies are successfully filled on-time and in line with internal and regulatory compliance procedures.
• Support Comparison Tech with all areas of D&I throughout the recruitment process by using a variety of sourcing and attractionensuring job adverts attract a range of diverse candidates and all processes are carried out inan equal and fair way.
• Ensure interviews are scheduled for hiring managers, dealing with any candidate queries in the process.
• Provide a positive, diverse and inclusive candidate experience throughout the entire recruitment process.
• Liaise with 3^rd party providers such as agencies on our PSL, advertising agencies, universities etc.
• Create a welcoming pre-onboarding experience by ensuring that offer packs go out on time.
• Keep up to date with all relevant legislation and industry trends.

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What experience, knowledge and qualifications will you need?

• ​Demonstrableexperience in a similar role ideally within an in-house recruitment team.
• Solid experience of recruiting direct candidates from a variety of sources – headhunting candidates directly for vacancies, resourcing candidates from job boards, recruitment portals etc.
• Working knowledge of regulation regarding recruitment and selection.
• Proven track record of executing volume recruitment.
• Experience using various interview formats (phone, structured, face to face, video).
• ​Familiarity with Applicant Tracking Systems and databases.
• Solid understanding of full-cycle recruiting.
• Good understanding of sourcing techniques and tools.
• Basic understanding of recruitment reporting and metrics.

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What personal skills are needed for the role?

• ​You have the ability to work autonomously; replying to recruitment related queries from candidates, agencies and internal customers.
• You are super-efficient and organised and able to keep to time and cost targets
• You are excellent at team-working, communication and presentation skills with a pro-active attitude
• You use your initiative and are driven to deliver exceptional results
• You are brilliant at creating and maintaining relationships with employees at all levels
• You are passionate about creating a diverse and inclusive culture and contributing to making Comparison Tech an amazing place to work.

This role will be based from our offices in Medway in which you will be based full-time whilst you undergo training and onboarding. We then offer the opportunity to work from home 2 days per week.

• Take calls from prospective and existing customers to inform them about switching TV, Telecoms or Broadband
  

• Offer products based on customers needs
  

• Answer questions about product specifications and pricing
  

• Work to daily/weekly targets
  

• Explain and promote Comparison Tech to prospective customers
  

• Accurately and efficiently enter customer information into databases for mailing and billing purposes
  

• Maintain a pipeline of potential leads and follow ups with those customers
  

• Go the “extra mile” to meet sales quotas and facilitate future sales
  

• Maintain working knowledge of products and services and industry developments
  

Key Requirements:

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• If you have sales and/or customer services experience this would be considered highly desirable
  

• IT Literate
  

• Clear and confident communication skills both written and verbal
  

• You are a great team player, helpful, approachable trustworthy and reliable
  

• Ambitious and target driven
  

• Possess a positive attitude and the desire to deliver a quality service to customers
  

• Have the ability to learn and explain technical information clearly
  

• Cool-tempered and able to handle rejection
  

• Understand the importance of advising customers correctly
  

• Proven track record in successfully meeting targets and objectives
  

• Company pension
  

• Health Cash Plan

• Hybrid working (home and office)
  

• Enhanced maternity, paternity and adoption pay
  

• X2 days dependants leave to give you paid time to support loved ones
  

• Death in service
  

• Income protection cover
  

• Private medical cover
  

• Extra holidays for length of service
  

• Employee Assistance Programme
  

• Retail discount scheme

  
  

We are looking for an experienced Call Centre Team Leader to coach, develop and manage a team who are responsible for taking customer calls for price comparisons and switching or upgrades. Accountable for daily, weekly, and monthly targets reporting into the Call Center Manager.

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What are the main responsibilities of the role?

• Line management responsibility of a team of Advisors and Senior Advisors.
• Motivate, develop and coach the team to deliver sales and quality targets
• ​Manage the delivery of weekly call coaching through the Senior Advisors and regularly observe these sessions to ensure the team are fully supportedand developed.
• Ensure Senior Advisors deliver monthly 1:1’s and daily team briefings
• Produce daily/weekly and monthly MI, drawing meaningful conclusions from the data and formulating plans/changes from the information gathered.
• Manage employee performance, adherence, and absenteeism
• Investigate customer complaints and deliver accurate documentation of investigation outcomes working with the Quality team
• Ensure all work is compliant and performed within security parameters
• Ensure resourcing plans are delivered to manage call volumes effectively.
• Ensure all SLAs are delivered each month including partner SLA’s.
  

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What experience will you need?

• ​Previous experience as a supervisor or Team Lead within a call center environment.
• A proven track record of successful coaching and the ability to provide constructive feedback to team members.
• Experience in identifying areas for improvement in current processes and implementation of changes with positive outcomes.
• Product knowledge of Telecoms would be an advantage.
• Excellent knowledge of Microsoft Office.

What personal skills are needed for the role?

• The ability to take responsibility for decisions, remain determined and resilient in difficult situations.
• Excellent organisational skills.
• Ability to build relationships with customers, suppliers, and colleagues at all levels.
• A true team player, approachable, trustworthy, and motivated
• Confidence in multitasking and working under pressure whilst being able to prioritisetasks in order of importance.
• Be adaptable to change.
• Reliable, work with discretion, being diplomatic and always demonstrate integrity.
  

• Health Cash Plan
• Hybrid working (home and office)
  
• Enhanced maternity, paternity and adoption pay
  
• X2 days dependants leave to give you paid time to support loved ones
  
• Death in service
  
• Income protection cover
  
• Private medical cover
  
• Extra holidays for length of service
  
• Employee Assistance Programme
  
• Retail discount scheme

Comparison Tech is the UK’s leading independent comparison, switching and customer acquisition platform in Home Services, delivering brilliant deals to over 1 million UK consumers each year.​

We partner with all kinds of businesses to develop made-to-measure comparison and switching services for their own customers, backed by insightful data and a market-leading platform.

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We also power comparison and switching directly to consumers through our own brands: broadband-finder.co.uk; digital-tv.co.uk; energyhelpline.com and mobile-phones.co.uk – making us true consumer and switching experts.

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Our tech team is fundamental to our success and we are looking to grow the teamteam, both in the Home Digital and Energy sectors. We have several vacancies and are looking for a range of experience.​

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Who we are looking for:

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We look for the following attributes in every Software Engineer we hire:​

• Experience developing full stack web applications in/on AWS (Docker, ECS, Fargate, Lambda, etc)
• ​A passion to write well-structured, idiomatic, tested code that balances elegance and pragmatism
• ​An “everything as code” mentality in which everything is as automated as possible (CI, CD, etc.)
• ​The confidence to be able to handle tech debt combined with the judgement to know when to refactor
• ​Comfortable dealing with ambiguity and emergent priorities in an agile and flexible way
• ​The ability to work both autonomously and collaboratively within your team​

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We predominantly have two tech stacks. In Energy, we have a .NET Core stack so we look for engineers who have C#/.NETand JS experience. In Home Digital, we have a mix of PHP and full-stack JS/TS.​

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Depending on the team you’re interested in joining, you need to have the right technical expertise to dive right in and have the confidence quickly get oriented and self-start with minimal hand-holding.​

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This is a fantastic opportunity for enthusiastic, experienced software engineers to join a small but rapidly growing team and make a real difference to the products and platforms which underpin our business.

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What we offer?

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Our aim at Comparison Tech is to offer an inclusive great place to work for all of our colleagues. We are passionate about building diverse teams and celebrate individuality. We love seeing our people develop their careers with us and in return reward our talented teams with competitive salaries and great benefits including:

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• Hybrid working (2 days in the office, 3 days working from home)
• Company pension
• Health Cash Plan
• Private Medical
• Enhanced maternity, paternity and adoption pay
• x2 days dependants leave, paid time offfor you to support your loved ones
• Income protection cover
• Employee Assistance Programme
• Retail discount scheme
• Cycle to work scheme
• Learning content for you to develop your skills

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Apply