Work with us

Responsibilities of Job

a) CRM strategy

= Design and develop a new CRM strategy for the organisation across email and other channels as appropriate.

= Create a strategy to optimise all stages of the customer journey from initial site visit/enquiry through to retention

= Work closely with colleagues across the business to develop detailed customer segmentation, using known data and predictive modelling, to create differentiated contact strategies by segment.

b) Campaign creation, execution and optimisation

= Work closely with internal copywriting and design teams to develop communications that improve the customer experience and deliver commercial objectives.

= Ensure best practice standards are met to maximise deliverability, open, engagement and conversion rates of all communications.

= Design and deliver manual, triggered and automated campaigns and communications.

= Develop a test and learn approach to campaign implementation

= Constantly analyse campaign performance to refine plans based on performance metrics.

= Work closely with performance marketing colleagues to complement CRM activity with targeted digital advertising as appropriate.

c) General

= Budget ownership - accountable for delivering volume, revenue and gross profit targets across all CRM activity

= Playing a lead role in the implementation of a new ESP/CRM

= Ensuring compliance with GDPR, PECR and other relevant regulations

= Work closely with the analytics team to develop CRM performance reports and dashboards for senior stakeholders

= Work closely with Business Analysis and Technology teams to ensure the accuracy and compliance of the customer database.

Person Specification

= Considerable experience of developing and delivering CRM and customer marketing strategy for an online business.

= Highly commercial with proven experience of improving retention and customer lifetime value in a similar role

= Highly analytical - able to dig into the data, define segmentation strategies and continually optimise campaign/channel performance

= Strong excel competencies and comfortable working with complex data

= Well rounded expertise encompassing analytical skills, technical capability and creativity

= Ability and interest to both develop the CRM strategy and complete the hands on execution

= Experience of building multichannel contact strategies incorporating email, DM and outbound calling

= Extensive knowledge of email marketing and DM best practice

= Considerable experience of working with ESP and CRM tools (experience of specifying and implementing new tools and systems preferred)

= Excellent communication skills and attention to detail

= Able to build strong working relationships across the wider organisation, including call centre, technology, compliance and all other relevant teams.

= Strong project management skills and ability to juggle multiple priorities

= Self-starter – proactive and excited by the challenge of a ‘greenfield’ opportunity

= Knowledge and experience of price comparison and/or energy sectors would be a bonus

Digital Sales Advisor

Location:East Sutton

Hours:37.5 Hours Full-Time

Salary:£17,000 Plus uncapped commission (OTE £23k to £25k)

We are a progressive and expanding business that has now become one of the UK’s leading price comparison services. We have been acknowledged as a Top 50 Megagrowth business in Kent working with all the big names in the comparison and switching industry and have an excellent reputation!

Working for us as a Digital Sales Advisor you will work in our brand new offices based in the beautiful Kent countryside.

Your New Role?

= You will work with big companies such as Sky, Virgin, TalkTalk and First Utility.

= Taking Inbound calls from domestic customers helping them save money on their TV, Home phone and Broadband packages.

= Making outbound calls to customers who have used our Engeryhelpline service and have opted in for a call back from our Telecoms Team the previous day.

= Guide them through the switching process, meeting their wants and needs.

= Reaching and exceeding daily targets.

Why work for us?

Not only do we offer a competitive salary plus a generous uncapped commission structure, we provide everyone with a comprehensive training package which equips you with a variety of information, knowledge and skills that you will need to succeed and excel.

You will also receive:

= 25 days annual leave,

= Pension scheme,

= Healthcare cashback,

= Shopping rewards (including ½ price cinema tickets, 10-20% discounts at a number of high street stores)

Sales Advisors

Location:East Sutton

Hours:Full time37.5 hours (Shift Pattern)

Salary:Starting salary £17k basic plus uncapped commission (OTE £21k), with the opportunity to increase your basic and bonus potential after just 9 months service! Our remuneration package will provide you with the opportunity to increase your basic up to £24k, plus uncapped commission (OTE £35k) through performance.

Your new role?

Your new role will involve talking to domestic customers who are looking to save money on their energy bills. You will be asking them questions to understand their needs and searching for a deal that is best for them and supporting them during the switching process.

Why our role?

This is a rewarding position where you are helping people to find the best deal possible. You will be a part of a highly successful and cohesive team working towards individual and team targets. As well as providing an excellent work environment with great job opportunities, we offer a competitive salary plus a generous uncapped commission structure, we provide everyone with a comprehensive training package, which equips you with the information, knowledge, and skills that you will need to succeed and excel.

You will also receive,

= 25 days annual leave.

= Free Parking.

= Modern and spacious offices.

= Pension scheme.

= Healthcare cashback.

= Shopping rewards (including ½ price cinema tickets, 10-20% discounts at a number of high street stores)

Infrastructure Support Analyst:

Comparison Technologies has an exciting opportunity for an experienced Infrastructure Support Analyst to join our Kent based team.

Being part of the larger IT support team based in our Kent office you will work at a 1^st to 3^rd line level, supporting the Head of Infrastructure & Security to maintain CTL’s mission-critical web and application servers, managing office networks, servers and supporting end users.

This role is permanent, full time (37.5 hours) per week.

Salary – £30,000 - £33,000

Who are Comparison Technologies?

Price comparison is second nature to us, with our talented team bringing a huge amount of experience, ingenuity and expertise to the table. We offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.

Your New Role:

As an Infrastructure Support Analyst you will primarily be responsible for the day to day management of the Company’s IT infrastructure and users across all offices.

= Providing 1^st to 3^rd line support for all the office systems.

= Provide a point of contact within the team for our helpdesk function.

= Configuration, set-up and management of servers, internal network and support for management of hosted web and database servers.

= Proactively analysing, identifying and remedying potential issues with IT systems.

= Planning for and responding to service outages and other problems.

= Administration of e-mail systems.

= Management and support of the office’s VOIP telephone infrastructure, hardware and peripherals.

= Responsibility for maintaining data backup regime

= Keeping abreast of technology developments. Provide assistance when needed for any IT projects alongside the Senior Infrastructure Engineer

= Adhere to any ISO or PCI policies the business is certified for.

To be successful in this position you will have:

= Experience in up to a 3^rd line level managing various systems infrastructure, and have the following demonstrable skills and attributes.

= Strong interpersonal and communication skills, including management of 3^rd party relationships.

= Strong administrative, fault finding and process skills, with a proven ability to work autonomously while co-ordinating and managing multiple tasks methodically and systematically.

= Ability to document in a clear and concise way at a technical level as well as at a business level.

= Logging support tickets via a helpdesk solution such as Spiceworks.

= Solid knowledge of MS networking concepts, including but not limited to: TCP/IP, Ethernet, Telnet, FTP, DNS, Active Directory, group Policy, DHCP, SMTP, iSCSI, NAS, Terminal Services.

= Solid understanding of Windows Operating Systems including Win 10, Server 2012 (Server 2016 desirable)

= Good understanding of Hyper V virtualised environments

= A solid understanding of Mac/Linux systems administration

= Knowledge of MS Exchange (2013/16), Office applications including O365, G Suite, DPM, SCOM, SCCM, and backup solutions.

= Experience with Scripting in PowerShell

= Knowledge of web server (IIS and Linux) setup and configuration

= Knowledge of Cloud computing and virtualised hardware

= Experience of VOIP telephony implementation and management.

= Some knowledge of IS27001 and PCI compliance desirable

= Knowledge of HP Server technology.

= Microsoft Certification (MCP, MCSA or better)

Why us?

When you start here, you’ll enjoy the full suite of standard company benefits. This includes 25 days annual leave + bank holidays, whichincreases to 30 days after 5 years, Pension membership and Income Protection, giving you peace of mind when thinking about your future. Plus private healthcare (supplied by Vitality), moving day & wedding day leave, paid parental leave, company events and socials, & development opportunities.

When you work with Comparison Technologies, you’ll join a team dedicated to upholding the highest standards, where you can learn and grow in a friendly and dynamic environment. We’re looking for people that share our values and our goals, who strive to be the best whilst energising those around them. At Comparison Technologies, we’re focused on four things; Teamwork, Excellent, Development and Innovation.