Welcome to Comparison Technologies
Price comparison is second nature to us, with our talented team bringing a huge amount of experience, ingenuity and expertise to the table. We offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.
Whether you join us in London, Andover or Kent, you’ll enjoy a fast-paced working environment that’s both challenging and exciting, where your hard work is always rewarded. We offer competitive salaries as well as excellent benefits, and our team is always looking to work with the best and brightest in the industry. If you’re the right blend of talented, resourceful and dedicated, we want to hear from you.
Current vacancies
Team Leader - Inbound Call Center
- LocationKent - The Ridge
- DepartmentCall Centre - Telecoms
- Salary
- ExperiencePrevious Call Canter management experience
Team Leader
Comparison Technologies is looking for a Team Leader to join our growing Telecoms department. This is working in our Inbound Call Centre.
You will be someone who enjoys coaching and developing your team.
Who are we?
Price comparison is second nature to us, with our talented team bringing a huge amount of experience, ingenuity and expertise to the table. We offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.
Your new role?
= Line management responsibility of 50 Agents and 5 Senior Advisors.
= Through the Senior Advisor, motivating and coaching sales advisors to deliver sales and quality targets.
= Managing team members KPIs.
= Managing the delivery of weekly call coaching through the Senior Advisor and regularly observing these sessions to support development of the Senior Advisor.
= Ensuring the Senior Advisor deliver monthly 1:1’s and daily team briefings
= Completing bi-annual Senior Advisor staff appraisals, and ensuring the Senior Advisor are completing for their teams.
= Producing and analysing daily/weekly and monthly MI, drawing meaningful conclusions from the data and formulating plans/changes from the information gathered.
= Managing staff attendance.
= Investigating complaints that are reported against the centre and delivering accurate documentation of the investigation outcome back to the quality team.
Why you?
You will be someone who loves working within a large team. You will have:
= Previous experience as a supervisor, Managing over a team of 40.
= A proven track record of successful coaching and providing feedback to staff members.
= Have the ability to identify areas for improvement in current processes and implement changes.
= The ability to take responsibility for own decisions, remain determined and resilient in difficult situations.
= Have excellent organizational skills.
= To be able to build relationships with customers, suppliers and colleagues at all levels.
= Helpful, approachable, trustworthy and motivated.
= Confidence in multitasking and working in a pressurized environment and be able to priorities tasks in order of importance.
= Be adaptable to change.
= Reliability, discretion, diplomatic manner and impartiality of judgment.
Why join us?
You’ll join a team dedicated to upholding the highest standards, where you can learn and grow in a dynamic environment. We’re looking for people that share our values and our goals, who strive to be the best whilst energising those around them. At Comparison Technologies, we’re focused on four things teamwork, excellence, development and innovation.
Situated in East Sutton, on the outskirts of Maidstone. We have a purpose-built office based above a golf club in the beautiful Kent countryside.
Plus when you start here, you’ll enjoy our suite of Company benefits. Including25 days annual leave + bank holidays, whichincreases to 30 days after 5 years, Pension membership , Income Protection, Private Medical Insurance, Healthcare Cash plan, Moving Day Leave, Wedding Day Leave and Paid Parental Leave, Enhanced Maternity, Paternity & Adoption pay with a returners’ bonus. Pluscompany-wide events every Summer and Winter and development as a standard part of our benefits offerings.
Working with us
When you work with Comparison Technologies, you’ll join a team dedicated to upholding the highest standards, where you can learn and grow in a friendly and dynamic environment. We’re looking for people that share our values and our goals, who strive to be the best whilst energising those around them. At Comparison Technologies, we’re focused on four things:
Teamwork
Collaboration is important at Comparison Technologies, and we work to create an atmosphere where all ideas are valid and we enhance each other’s abilities. No matter where you work in the company, you’re open and honest with partners, customers and colleagues. Using teamwork, we grow and succeed together.
Excellence
We try to set a new standard of excellence with everything we do at Comparison Technologies. This means striving for excellence not just in your own work, but others too. You’ll always be ensuring that you’re working to the highest standard, with your work representing both you and the company.
Development
At Comparison Technologies, we encourage personal and company-wide development in everything we do. Improving our capabilities is important to us and we’ll ensure that you’re equipped with all the skills and training you need to thrive and create the best end-product possible.
Innovation
We believe it’s ok to make mistakes in order to innovate and take ourselves to the next level. This means constantly trying new techniques for the way we work, taking risks and learning in order to improve. Innovation is at the core of what we do here, and you’ll carry that ethos with you in your day-to-day activities.
Locations
London
Our London location is based in the heart of the city and is easily commutable, being just minutes from Waterloo, London Bridge, Southwark and Blackfriars stations. Our team here is often joined by representatives from Andover and Kent, making the London office a vibrant hub of activity. With specialists from all pillars of Comparison Technologies working here, London offers a fast-paced and proactive working environment, perfect for someone brimming with talent and looking to take the next step.
Our London office lets you experience a taste of everything the city has to offer right on its doorstep. This includes frequent after-work drinks at one of the many bars and pubs in the area, unique social events and plenty of opportunities to explore the city’s diverse food markets, transforming your lunchtime in the process.
Andover
Situated in Weyhill, Hampshire (so technically just outside Andover), our Andover office is a centre of innovation, creativity and positivity. Featuring diverse teams of developers, designers, account managers and marketers, Andover is packed with a wide range of talents and personalities.
Our Andover location is easily commutable from surrounding areas such as Southampton, Salisbury and Basingstoke. The team enjoys regular social nights out, table tennis and foosball at lunchtimes, a constant stream of sweet and savoury treats (thanks to our much-loved local bakery) and the occasional Friday afternoon pint. If you’re eager to learn, can collaborate well with others and have a good sense of humour, you’ll feel right at home here.
Kent - The Farm & The Ridge
Both our call centre sites are based in Kent, which is also the base of our finance, IT, commercial and HR departments. There is an energetic and friendly working culture. Join either of our Kent locations and you’ll find somewhere you can develop your skills among like-minded people and are rewarded for your hard work, with incentives and prizes offered to the best performing advisors every month.
Both Kent locations feature large break areas that allow everyone to socialise and hang out together, with a pool table injecting a bit of friendly competition to proceedings. If you’re ambitious, looking to join an exciting industry or want a role that lets you expand your horizons, our Kent offices are the ideal place for you.