Careers We're looking for talented people to join our team

The Role:

Key Requirements:

• Expert level knowledge of one of C#, PHP, JavaScript (Node.js/TypeScript)
• Building applications for deployment to cloud environments (AWS)
• Building high traffic, scalable, secure and resilient APIs and Web Services
• Experience with front end technologies, e.g. React
• Relational and NoSQL Database Design and Optimisation
• Expert level knowledge of Git.
• Infrastructure-As-Code tools. CloudFormation / Terraform
• Working knowledge of CI and CD Pipelines. TeamCity / Bitbucket / Jenkins
• Working knowledge of containerisation technologies, e.g. Dock
• Understanding of modern architecture design best

What We Offer:

Our aim at Comparison Tech is to offer an inclusive great place to work for all our employee’s. We are passionate about building diverse teams and celebrate individuality. We love seeing our people grow and develop their careers with us and in return reward talent with competitive salaries and great benefits including:

• Company pension
• Flexible working hours
• Health Cash Plan
• Enhanced maternity, paternity and adoption pay
• X2 days dependants leave
• Death in service
• Income protection cover
• Private medical cover
• Extra holidays for length of service
• Employee Assistance Programme
• Retail discount scheme

• Establish SEO as a strategic priority in the business and devise a plan to significantly increase organic traffic share and volume
• Manage the SEO strategy and implementation for energyhelpline.com across technical SEO contentandbacklinks focusing onrelevant keywordsandpages
• Input into the SEO strategy and migration plan for the telecoms websites of the business, e.g. broadband-finder.co.uk, digital-tv.co.uk, mobile-phones.co.uk
• Utilise state-of-the-art SEO tools and techniques to inform the strategy and track performance
• Conduct regular keyword research and prioritisation to inform strategy
• Work closely with the content team to ensure all content is SEO optimised, reflects keyword priorities and is updated on a regular basis
• Actively participate in our web squad, drive the technical SEO agenda and secure continuous implementation of technical SEO tasks andsite speedimprovements
• Collaborate with PR and content teams to get quality backlinks, establish an in-house setup to get backlinks alongside new content creation and on a regular basis
• Provide weekly/monthly reporting on SEO key metrics, e.g. traffic, keyword performance, backlinks
• Regular best practice sharing with the SEO community to keep abreast of the latest trends
• Evolve practices using the Google algorithm and how to best respond to rules and changes
• Keep the business informed about SEO trends and performance

• Significant demonstratable experience in SEO, preferably from the energy, telecoms, comparison, home services or personal finance sector
• Experience in devising SEO strategies from scratch and managing implementation
• A strong background in technical SEO and backlink strategy
• Experience of being part of a cross-channel team and managing the interplay between SEO, technical implementation, content and PR
• Expert user in relevant SEO tools, e.g. SEMRush, Ahref, Screaming Frog or similar
• Strong experience of organisational and project management with a focus on planning, setting priorities, executing process and deliveringresults ontime
• Excellent problem-solver with a high level of resilience, maturity and sound judgment
• Ambitious self-starter, willing to take initiative
• Highly developed verbal, written, analytical and presentation skills
• Strong analytical skills and the ability to translate complex data insights into actions
• Outside-in perspective, with the drive and desire to stay close to industry trends and identify opportunities
• The ability to be strategic, yet also execute
• Hands-on, ‘roll up sleeves’ approach, and ability, to getting the job done
• Passion for helping consumers save money on their bills and being part of the drive to create a more competitive home services market.
• Degree desired, preferably in digital marketing, communications or related

• Company pension
  
• Flexible working hours
  
• Health Cash Plan
  
• Enhanced maternity, paternity and adoption pay
  
• X2 days dependants leave
  
• Death in service
  
• Income protection cover
  
• Private medical cover
  
• Extra holidays for length of service
  
• Employee Assistance Programme
  
• Retail discount scheme
  

The Role:

• Provide management cover in Team Leader’s absence
• Daily, weekly and monthly reporting on business area performance
  
• To assist when required with additional projects
• Motivate and coach Advisors, monitoring performance against KPI’s and provide feedback and continuous development through regular 1-1’s
• Provide the highest possible standard of customer service at all times
• Work to daily/weekly targets
• Maintains working knowledge of products and services sold
  
• Assist in the escalation of supplier issues/record keeping and communication
  
• Collaborate across other departments where required

Key Requirements:

• Considerable experience ideally in a Call Centre or similar environment
  
• Experience of supervising a team in a high-pressured environment with the ability to demonstrate how you are able to drive consistent improvements whilst coaching, mentoring and developing individuals
• Experience in delivering quality service to customers with a proven track record of meeting targets and KPI’s
  
• Confident multi-tasking in a fast paced and high-pressured environment
  
• Clear and confident communicator, both written and verbal
  
• Good collaborator, helpful, approachable, trustworthy and reliable
  
• Positive attitude and desire to deliver a quality service to customers
• Good IT skills
  

What We Offer:

Our aim at Comparison Tech is to offer an inclusive great place to work for all our employee’s. We are passionate about building diverse teams and celebrate individuality. We love seeing our people grow and develop their careers with us and in return reward talent with competitive salaries and great benefits including:

• Company pension
  
• Flexible working hours
  
• Health Cash Plan
  
• Enhanced maternity, paternity and adoption pay
  
• X2 days dependants leave
  
• Death in service
  
• Income protection cover
  
• Private medical cover
  
• Extra holidays for length of service
  
• Employee Assistance Programme
  
• Retail discount scheme
  

• Responsible for all call centre analysis, reporting and insight, ensuring data accuracy and relevancy is to a high standard
• Utilise data available to understand operational performance in order to provide insight for management to support decision making
• Provide a clear view of performance across the call centre operations, understanding trends and identifying opportunities
• Collaborate with senior management and SME's to ensure insights are accurate and relevant, and aligned to changing requirements
• Identify opportunities to enhance the current processes and mitigate inefficiencies
• Deliver forecasting and planning analysis
• Provide actionable insight into the customer journey and experience, working to optimise and improve it
• Provide effective and insightful resource planning
• Identify and implement innovative solutions to support service delivery, including technical innovation, business solutions and performance transformation
• Collaborate with the Tech and Product teams on the future development of insight and reporting tools
• Responsible for the management and development of the Data and Insights team
• Undertake regular networking and review industry best practice to drive service and technical innovation

Key requirements:

• Significant knowledge and experience of call centre operations and relevant performance metrics
• Excellent knowledge of building forecasting and capacity models from conception
• Excellent knowledge of contact centre WFM systems
• Advanced Excel qualification
• Proficient experience of SLQ data extraction and transformation
• Significant experience developing performance indicators
• Experience of managing and developing a team of analysts
• Excellent verbal and written communication skills with the ability to influence stakeholders
• Ability to translate complex data into management information
• Passionate about harnessing the benefits of data
• Ability to maintain positive and supportive relationships with all internal stakeholders
• Thorough and inquisitive
• Analytical problem solver with an excellent level of accuracy and attention to detail
• Exceptional team player
  

• Company pension
  
• Flexible working hours
  
• Health Cash Plan
  
• Enhanced maternity, paternity and adoption pay
• X2 days dependants leave
  
• Death in service
  
• Income protection cover
  
• Private medical cover
  
• Extra holidays for length of service
  
• Employee Assistance Programme
  
• Retail discount scheme
  
  

• Help manage projects, tasks include coordinating with stakeholders, conducting internal meetings, reviewing budgets and streamlining the overall workflow with the primary aim of keeping the project on schedule
• Work with the Call Centre management and stakeholders to gather, understand and define requirements to assist with the project scope
• Collaborate with internal stakeholders and team to support project delivery
• Work with internal and external stakeholders to identify, assess and mitigate potential project risks
• Coordinate and manage relationships with all stakeholders
• Track and report on key implementation progress metrics
• Maintain project documentation, including but not limited to: schedules, resource plans, RAID logs, meeting agendas and meeting minutes. You must also prepare presentations and regular status reports, serviving as the main source of information about a project to internal and external teams
• Preparation of handover from project to BAU

Key requirements:

• Experience in similar role
• Must have experience of the full project lifecycle from business engagement, ideation and planning through delivery (design, build, test) to implementation
• Experience of using project management tools and techniques (MS Project or equivalent)
• Working towards a project management qualification (APM, PRINCE) is desirable but not essential
• Experience of call centre operations is an advantage
• Excellent communication skills
• Good IT skills, including use of MS Office or equivalent
• Ability to manage project scope
• Confident and clear communicator; able to manage the needs and expectations of internal and external stakeholders to deliver a positive experience, while maintaining control of project scope
• Excellent planning and organising abilities
• Able to anticipate potential problems and discuss with relevant stakeholders to define and quantify risk scenarios and provide appropriate solutions
• Confident to effictively delegate tasks and responsbilities to colleagues of all levels, including in other departments - occasionally requiring negotiation of responsibilites

• Company pension
  
• Flexible working hours
  
• Health cash plan
  
• Enhanced maternity, paternity and adoption pay
• X2 days dependants leave
  
• Death in service
  
• Income protection cover
  
• Private medical cover
  
• Extra holidays for length of service
  
• Employee assistance programme
  
• Retail discount scheme
  
  

• Take calls from prospective and existing customers to inform them about switching TV, Telecoms or Broadband
  
• Offer products based on customers needs
  
• Answer questions about product specifications and pricing
  
• Work to daily/weekly targets
  
• Explain and promote Comparison Tech to prospective customers
  
• Accurately and efficiently enter customer information into databases for mailing and billing purposes
  
• Maintain a pipeline of potential leads and follow ups with those customers
  
• Go the “extra mile” to meet sales quotas and facilitate future sales
  
• Maintain working knowledge of products and services and industry developments
  

Key Requirements:

• Sales and/or customer services experience is desirable
  
• Experience of working towards targets
  
• IT Literate
  
• Clear and confident communication skills both written and verbal
  
• Good team member, helpful, approachable trustworthy and reliable
  
• Ambitious and target driven
  
• Possess a positive attitude and the desire to deliver a quality service to customers
  
• Have the ability to learn and explain technical information clearly
  
• Cool-tempered and able to handle rejection
  
• Understand the importance of advising customers correctly
  
• Proven track record in successfully meeting targets and objectives
  

• Company pension
  
• Flexible working hours
  
• Health Cash Plan
  
• Enhanced maternity, paternity and adoption pay
  
• X2 days dependants leave
  
• Death in service
  
• Income protection cover
  
• Private medical cover
  
• Extra holidays for length of service
  
• Employee Assistance Programme
  
• Retail discount scheme

• Build relationships with key stakeholders and continuously look for opportunities to optimise performance from their sales campaigns.
• Responsible for conract negotiation and ensuring that the commercials for each partnership align with our company targets.
• Report on business performance and provide accurate and timely forcasting.
• Develop working relationships with the wider business functions e.g. Product/marketing/Technology to provide feedback on potential product and service enhancements.
• Build and maintain account plans mapping out the sales strategy and potential growth oppurtunities fro each partnership.

Key Requirements:

• Demonstratable experience in a similar Account Manager role.
• Experience within a channel/partnership sales environmen would be highly desirable
• Proficient in microsoft office and web browsing, especially in Excel and Power point
• Good understanding of the home services market would be an advantage
• Tenacious with a passion to exceed targets
• Highly numerate
• Good written and verbal communication, with the ability to present ideas and information clearly and concisely
• Excellent interpersonal skills with the ability to build meaningful internal and external relationships
• Highly ambitious - strong desire to learn and develop quickly
• Influential - ability to persuade and influence others to your ways of thinking
• Team Player - ability to work productively with others in a spirit of cooperation

• Company pension
  
• Flexible working hours
  
• Health Cash Plan
  
• Enhanced maternity, paternity and adoption pay
  
• X2 days dependants leave
  
• Death in service
  
• Income protection cover
  
• Private medical cover
  
• Extra holidays for length of service
  
• Employee Assistance Programme
  
• Retail discount scheme