IT Support Analyst/Helpdesk

Comparison Technologies has an exciting opportunity for an IT Helpdesk Analyst to join our Infrastructure team based in Kent.

Reporting into the Head of Infrastructure you will be primarily responsible for supporting our end users within a Helpdesk capacity for their 1^st and 2^nd Line IT support issues. Although you will be mainly focused on 1^st and 2^nd line issues you will have the opportunity to gain further experience through additional training as well as getting involved in some major upcoming IT projects which may include gaining 3^rd line experience.

Who are we?

Price comparison is second nature to us, with our talented team bringing a huge amount of experience, ingenuity and expertise to the table. We offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.

Your new role?

As our IT Support Analyst, you will be primarily responsible for 1^st and 2^nd line support of the Company’s IT computers and peripherals based in our offices.

Tasks involve:

• Answering and logging support calls made to the Helpdesk providing assistance via the phone, remote take over or desk side support to the Companies end users.
• Keep track of all support calls and keep end users updated with the call status.
• Adhering to any SLA’s for call resolutions.
• End user account administration.
• Handling IT Hardware issues and escalating to 3^rd party companies for warranty claims.
• Building/re-building computers from System images and deploying to staff as needed.
• Provide initial support for any VOIP issues and escalate where needed.
• Assist with desk moves, re-patching computers or phone when needed.
• Assist with IT projects and any improvements to the IT infrastructure or systems.
• Understanding and abiding by industry standards and compliance such as PCI.
• IT equipment procurement.

Why you?

You will be passionate about keeping abreast of IT technology and have experience working with 1^st and 2^nd line support issues. You will possess and excellent telephone and desk side manner, especially when discussing problems with middle to senior staff.

• Experience of MS networking concepts, including but not limited to: TCP/IP, Ethernet, Telnet, FTP, Active Directory, Group Policy VPN, DHCP, SMTP, iSCSI, NAS, RDS
• Knowledge of HP and Lenovo computers and laptops.
• A solid understanding of Windows 10.
• A solid understanding or Microsoft Office products to 2016 version including O365
• Experience of administering mailboxes and their permissions in Microsoft Exchange 2010/2016
• Ability to document concisely for both technical and business audiences.
• Knowledge of server systems such as MS Server, 2012/16, file and print services and AD

Why join us?

You’ll join a team dedicated to upholding the highest standards, where you can learn and grow in a dynamic environment. We’re looking for people that share our values and our goals, who strive to be the best whilst energising those around them. At Comparison Technologies, we’re focused on four things teamwork, excellence, development and innovation.

We invest heavily into our people and our technology with an annual training budget as well as on-site mentoring and training. Our Kent offices of 100+ staff located on a golf club and farm near Sutton Valence creates a unique and pleasant working environment.

Plus when you start here, you’ll enjoy our suite of Company benefits. Including25 days annual leave + bank holidays, whichincreases to 30 days after 5 years, Pension membership , Income Protection, Private Medical Insurance, Healthcare Cash plan, Moving Day Leave, Wedding Day Leave and Paid Parental Leave, Enhanced Maternity, Paternity & Adoption pay with a returners’ bonus. Pluscompany-wide events every Summer and Winter and development as a standard part of our benefits offerings.

So if you are looking for a fun, forward thinking company that rewards you for hard work then please get in touch now!

Head of Partnerships

Comparison Technologies has an exciting opportunity for a Head of Partnerships. A fantastic role if you are looking to develop the team looking after our larger Energy clients and having a clear career path to one day become the successor to Head of Commercial & Partnerships. You will be working in a fast paced and positive team working environment, driving delivery of the key Energy trading metrics.

Who are we?

Price comparison is second nature to us, with our talented team bringing a huge amount of experience, ingenuity and expertise to the table. We offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.

We exist to give everyone access to brilliant deals!

Your new role?

As our Head of Partnerships, you will be responsible for managing and developing the team supporting our key accounts across a wide range of industries, including media, fin-tech, prop-tech, financial services, estate agents, government and more.

This roles breadth means every day brings fresh opportunities and challenges, with some of the key tasks including:

• Guiding the team to be their best, with comprehensive and consistent approach to performance management, personal development and coaching
• Deliver the Partnership team and Comparison Technologies strategy
• Own and grow the Partnerships P&L and Key Accounts profitability
• Lead by example on account management process, finding the hidden value, setting the challenging actions and guiding to the data insights
• Build and nurture senior level relationships with all Key Accounts
• Champion strategic Joint Business Plans with all Key Accounts
• Actively review account panel to ensure optimum partner composition vs. support levels
• Represent Partnerships at Sales team meetings and regular Business Reviews
• Provide accurate sales and profit forecasts for Partnerships areas
• Delegate as required for Head of Commercial & Partnerships

Why you?

You will be an experienced Head of with a wealth of experience managing key accounts, with a background in either B2B or SaaS within a sales environment. Using your commercial and account management acumen to help your team and partners to develop trading plans and supporting them from creation to completion to deliver consistent high results.

• Enjoy responsibility of driving P&L performance and delivering positive strategic commercial negotiations
• A natural passion for team development and coaching to deliver excellence in account management sales, profit and customer experience
• A strong communicator confidently sharing ideas and information clearly & concisely
• Ability to persuade and influence others to your ways of thinking
• Comfortable working with data to find insights and performance opportunities
• Proven track record of working with multiple accounts, being highly organised to meet deadlines, keeping in regular contact with your key accounts and driving performance

Why join us?

This is a great role for someone who is looking to join an ambitious company that has grown 40% YoY. Plus, this position offers opportunities to a broad variety of roles within the business.

Based at our new central London office, you’ll join a team dedicated to upholding the highest standards, where you can learn and grow in a dynamic environment. We’re looking for people that share our values and our goals, who strive to be the best whilst energising those around them. At Comparison Technologies, we’re focused on four things teamwork, excellence, development and innovation.

Plus when you start here, you’ll enjoy our suite of Company benefits. Including25 days annual leave + bank holidays, whichincreases to 30 days after 5 years, Pension membership , Income Protection, Private Medical Insurance, Healthcare Cash plan, Moving Day Leave, Wedding Day Leave and Paid Parental Leave, Enhanced Maternity, Paternity & Adoption pay with a returners’ bonus. Pluscompany-wide events every Summer and Winter and development as a standard part of our benefits offerings.

So if you are looking for a fun, forward thinking company that rewards you for hard work then please get in touch now!

Inbound Sales Advisor

We Are Recruiting!

Do you enjoy helping customers? Then this is the perfect opportunity for you. During this difficult time, you could join our team and start helping our customers get the products and services they need and most importantly you will be helping them save money.

Comparison Technologies is looking for Inbound Sales Advisors to join our Telecoms department. This is working in our Inbound Call Centre and switching customers over to Sky for their TV, Home phone and broadband deals.

Who are we?

We power comparison and switching in the home services market and we are the leading full-service comparison platform in the UK. We exist to give everyone access to brilliant deals.

Your new role?

As our Inbound Sales Advisor you will be supporting our customers through the switching process, asking questions and actively listening to what the customer is looking for to build them a Sky deal that suits their needs.

Tasks involve:

• Daily meetings to understand where the team are with targets, updates on any news and sharing in each other’s success.
• Taking inbound calls to customers who are looking to go through a price comparison.
• Work towards daily, weekly and monthly individual and team targets.
• Answer questions about product specifications and pricing.
• Accurately and efficiently enter customer information onto the customer database.
• Keeping up-to-date on product knowledge, services and promotions available to customers.
• Going the extra mile to ensure our customers have a positive experience with us.

Why you?

You will be someone who loves working with customers and using your questioning techniques to understand the route of the problem and come up with the best solution.

• Excellent communication skills with good data entry.
• Confident dealing with rejection and seeing it as a challenge to overcome.
• A positive attitude and the desire to deliver exceptional service to our customers.

Why join us?

You’ll join a team dedicated to upholding the highest standards, where you can learn and grow in a dynamic environment. We’re looking for people that share our values and our goals, who strive to be the best whilst energising those around them. At Comparison Technologies, we’re focused on four things teamwork, excellence, development and innovation.

You will start on a £17k basic with uncapped commission (OTE £23k) and with the opportunity to increase your basic and bonus potential after 9 months service! Our remuneration package will provide you with the opportunity to increase your basic up to £24k, plus uncapped commission (OTE £35k) through performance.

Situated in East Sutton, on the outskirts of Maidstone. We have a purpose-built office based above a golf club in the beautiful Kent countryside.

Plus when you start here, you’ll enjoy our suite of Company benefits. Including 25 days annual leave + bank holidays, whichincreases to 30 days after 5 years, Pension membership , Income Protection, Private Medical Insurance, Healthcare Cash plan, Moving Day Leave, Wedding Day Leave and Paid Parental Leave, Enhanced Maternity, Paternity & Adoption pay with a returners’ bonus. Plus company-wide events every Summer and Winter and development as a standard part of our benefits offerings.

So if you are looking for a fun, forward thinking company that rewards you for hard work then please get in touch now!

Commercial Relationships Manager

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Location –Kent ME17 or London, SE1

Salary – up to £35k basic (depending on experience) plus bonus

Perm, full time

We have an exciting opportunity for a Commercial Relationships Manager to join our Commercial team based in Kent. A fantastic role looking after relationships with our UK Energy suppliers. You will be working within an inclusive and positive working environment where you will be able to work autonomously to grow and develop your own accounts.

Who are we?

Price comparison is second nature to us, with our talented team bringing a huge amount of experience, ingenuity and expertise to the table. We offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.

We exist to give everyone access to brilliant deals!

Your new role?

As our Commercial Relationships Manager, you will be building, driving and maintaining a portfolio of Energy suppliers that provides maximum revenue potential for CTL.

There’s a lot of variety to this role but here are some of the key tasks involved:

• Leading/engaging in operational, commercial and project meetings with each supplier.
• Manage a portfolio of accounts, using contacts to generate new business deals and exclusive opportunities.
• To establish and maintain strong client relationships through regular close contact, which will include regular telephone, face to face meetings, and presentations.
• Support in the promotion of CTL’s Data Services (Insight tool).
• Liaising with colleagues and partners across various levels and departments to ensure services are always delivered to standards.
• Attending contract review meetings, and leading relevant quarterly performance meetings with suppliers.
• Creating and analysing campaigns throughout their duration and on completion.

Why do we need you?

You will support us in our mission to give everyone access to brilliant deals by bringing your previous account management experience and positive attitude to CTL and working with our Energy suppliers to ensure we can deliver the best deals possible to our customers. If you have previous experience in the energy market – even better – however, we are interested in seeing other backgrounds too!

Attributes that create success in this role include:

• The ability to work in a fast-paced environment – we are moving into a more agile working environment with innovation at the forefront of what we do to develop our products and services to our customers; no two days are the same.
• A Customer centric approach – our customers are at the heart of what we do!
• Great communication skills – you will be working with people across all levels in and outside CTL, so you bring your personality, rapport building skills and self-confidence to maintain, develop and win new relationships.
• Being a Team player – working together is important to us, we are one company, one team and we like to win and grow together!

So, why join us?

This is a great role for someone who is looking to join an ambitious company that has grown 40% YoY. Plus, we care about you and your professional development so will ensure you are equipped with the tools and skills to succeed in your role and career.

Plus when you start here, you’ll enjoy our suite of Company benefits. Including25 days annual leave + bank holidays, whichincreases to 30 days after 5 years, Pension membership , Income Protection, Private Medical Insurance, Healthcare Cash plan, Moving Day Leave, Wedding Day Leave and Paid Parental Leave, Enhanced Maternity, Paternity & Adoption pay with a returners’ bonus. Pluscompany-wide events every Summer and Winter and development as a standard part of our benefits offerings.

So if you are looking for a fun, forward thinking company that rewards you for hard work then please get in touch now!

Recruitment Manager – Maternity Cover

Location –Kent ME17

Fixed term contract – 9 months.

Salary – depending on experience

CTL is looking for an experienced Recruitment Manager/Senior Recruiter to join our People Team based in Kent on a Maternity cover contract. We are looking for someone that can start immediately to manage the recruitment function across the business with a focus on call centre recruitment.

Who are we?

Price comparison is second nature to us, with our talented team bringing a huge amount of experience, ingenuity and expertise to the table. We offer comprehensive and advanced price comparison in the energy and telecoms sectors, helping a wide range of businesses offer successful switching whilst also helping consumers save money on their home services.

We exist to give everyone access to brilliant deals!

Your new role?

As our Recruitment Manager, you will be responsible for the execution of the overall recruitment process ensuring that CTL attracts and recruits diverse amazing talent to meet its business requirements across all levels.

There’s a lot of variety to this role but here are some of the key tasks involved:

• Maintain an effective end to end recruitment and selection process.
• Build quality talent pipelines in line with growth forecasts.
• Lead all sourcing activity proactively developing and maintaining new tools, systems and seizing opportunities, ensuring that hiring managers are fully trained and measure interview performance
• Manage external partnerships with agency PSL, advertising agencies, universities etc.
• Oversee all stages of the candidate experience and create a positive, diverse and inclusive experience throughout the entire recruitment process
• Supervise and develop the recruitment team and report on performance
• Partner with hiring managers to understand the needs of their department, provide guidance and advice on best practice from sourcing to interviewing techniques and relevant legislation
• Act as the EVP ambassador, working with Marketing to constantly review ways to improve our employer brand utilising social media and hosting recruitment events
• Provide regular and adhoc recruitment reports including diversity, time and cost to hire
• Lead on adhoc recruitment projects
• Keep up to date with all relevant legislation

Why do we need you?

You will support us in our overall company mission to give everyone access to brilliant deals by attracting diverse amazing talent into our business.

Attributes that create success in this role include:

• Solid experience in a similar role ideally within technology or a contact centre environment.
• This role requires an immediate start so you will need to be immediately available.
• Good knowledge of regulation regarding recruitment and selection.
• Demonstratable experience of high volume, time critical and quality recruitment delivery.
• Demonstratable experience managing full cycle recruiting and employer branding initiatives.
• Solid understanding of sourcing techniques and tools.
• Experience mentoring or supervising junior team members.
• Basic understanding of budget management.
• Great experience driving in-house recruitment and reducing the reliance on agencies and managing a tight PSL.
• Good project and system management experience ideally working with an applicant tracking system.
• Passionate about driving a diverse and inclusive culture and contributing to making CTL an amazing place to work.
• This role will involve travel to other sites so a full clean driving licence is required.
• You will be autonomous, super-efficient and organised and confident keeping to time and cost targets.
• An excellent team player

So, why join us?

This is a great role for someone who is looking to join an ambitious company that has grown 40% YoY. As well as joining our People time at an exciting time of change too, we are reshaping what we do as a People Team with lots of exciting projects on the horizon.

Plus, we care about you and your professional development so will ensure you are equipped with the tools and skills to succeed in your role and career.

Plus when you start here, you’ll enjoy our suite of Company benefits. Including25 days annual leave + bank holidays, whichincreases to 30 days after 5 years, Pension membership , Income Protection, Private Medical Insurance, Healthcare Cash plan, Moving Day Leave, Wedding Day Leave and Paid Parental Leave, Enhanced Maternity, Paternity & Adoption pay with a returners’ bonus. Pluscompany-wide events every Summer and Winter and development as a standard part of our benefits offerings.

So if you are looking for a fun, forward thinking company that rewards you for hard work then please get in touch now!